Last Updated: [Insert Date]
We want your shopping experience to be smooth and enjoyable. Please read our shipping and returns policy carefully before placing an order.
Shipping Policy
Processing Time
Orders are processed within 1–2 business days after payment is confirmed.
During peak seasons or special promotions, processing may take slightly longer.
Delivery Time
Within UAE: 2–4 business days
GCC Countries: 5–10 business days
International Orders: 7–14 business days (depending on location and customs clearance)
Shipping Fees
Shipping fees are calculated at checkout based on location and order weight.
Free shipping may be offered on orders above a specified amount (check promotions at checkout).
Order Tracking
Once your order has been shipped, you will receive a tracking number via email/SMS to monitor your delivery status.
Customs & Duties
International customers are responsible for any applicable customs duties, taxes, or import fees.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or exchange under the conditions below:
Eligibility
Items must be unused, unopened, and in their original packaging.
Returns must be requested within 7 days of delivery.
For hygiene and safety reasons, opened perfume bottles, oils, or sprays cannot be returned.
Return Process
Contact our customer support at [Your Email/Phone].
Provide your order number and reason for return.
Once approved, ship the product back to us (shipping costs are the customer’s responsibility, unless the item was damaged or incorrect).
Refunds
Refunds are issued to the original payment method within 7–10 business days after we receive and inspect the returned product.
Shipping fees are non-refundable.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with pictures. We will arrange a replacement or refund at no extra cost.
Need Help?
If you have any questions about shipping, returns, or exchanges, please contact us:
📧 Email: [Your Contact Email]
📞 Phone: [Your Phone Number]