Welcome to ذا اونلي عود – The Home of Pure Agarwood

Shipping & Returns

Only the finest, meticulously handpicked natural oud of the highest quality

Last updated: [Insert Date]

Welcome to our website. By accessing and using this site, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.

 

1. General Use

  • This website is operated to provide information about our products and to enable online purchases.

  • By using this site, you confirm that you are at least 18 years old or accessing under the supervision of a parent/guardian.

  • We reserve the right to update, change, or remove content or services without prior notice.

 

2. Products & Services

  • We make every effort to display accurate descriptions, images, and pricing of products. However, slight variations may occur due to lighting, packaging updates, or availability.

  • Product availability may change without notice. We reserve the right to limit quantities or discontinue items.

 

3. Orders & Payments

  • Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order.

  • Payment must be made in full at the time of purchase using the available payment methods on our site.

  • In case of pricing errors, we reserve the right to cancel or adjust the order after notifying the customer.

 

4. Shipping & Delivery

  • Delivery times are estimates and may vary due to third-party courier services, customs, or unforeseen delays.

  • We are not responsible for delays beyond our control but will assist in tracking and resolving shipping issues.

  • Any applicable customs duties or taxes are the responsibility of the buyer.

 

5. Returns & Exchanges

  • Returns and exchanges are accepted under our [Return Policy] (link to return policy page).

  • Products must be returned unused, unopened, and in their original packaging.

  • Refunds are processed once the returned product is received and inspected.

 

6. Intellectual Property

  • All website content, including images, text, and design, is owned or licensed by us and protected by applicable copyright and trademark laws.

  • You may not copy, reproduce, or use any material without written permission.

 

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • Our total liability, if any, is limited to the purchase price of the product.

 

8. Privacy

  • Your use of this website is also governed by our [Privacy Policy] (link to privacy policy page).

 

9. Governing Law

  • These Terms & Conditions are governed by the laws of the United Arab Emirates (UAE).

  • Any disputes will be subject to the exclusive jurisdiction of the courts in the UAE.

 

10. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:
📧 Email: [Your Contact Email]
📞 Phone: [Your Phone Number]
🏢 Address: [Your Business Address]

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